I think I should make a new rant section of posts for stupid things from companies. I have had an ongoing problem with HP for months (at work). I sent in a laptop with green lines running vertically down the screen. We sent several of the same laptops in with that issue and they fixed them no problem because of the warranty. NOW, they decided this one was “accidental damage” and asked if we would like them to fix it for ~$620. HA, YEAH RIGHT.. That didn’t happen. However, because I stated my case I got them to waive the $89 return unfixed fee. This was about two months ago. Today I finally got a hold of someone other than the damn machine telling me to “stay on the line” to ask where the hell is this laptop. I generally use their (HP) chat support because most written english doesn’t have an accent and since 1-20 people working for HP have an American accent (as opposed to an accent from India) its hard to talk to them on the phone. It was impossible to talk to the person I needed to via chat so I had to call them. After being on hold for 10 minutes, someone with an accent picked up the phone and proceeded to get my name and case number. After that I got put on hold another 10 minutes. *I was getting really upset by now* After waiting he comes on and tells me that someone will be contacting me in 24-48 hours regarding the case. ARE YOU FRICKEN SERIOUS!!!!!!!!!! *I was past upset at this point* So I asked about the status of the laptop and he could not tell me and that I would have to wait… The whole point of that phone number I called was so that they could tell me. Tell me you threw it in the trash, I don’t care. I just want to know what happened to it…

So after going on 2 months of awaiting the return of this laptop I have gotten nowhere in tracking down its status. Good Game HP.. YOUR SUPPORT SUCKS THE BIG ONE!